First Help Is Best - Computerworld
...Not only are businesses increasingly implementing self-service channels and building knowledge bases to enable users to solve problems themselves whenever possible; they're also empowering front-line agents as never before...
...Tier 1 Performance Solutions is a human performance company specializing in Learning Solutions, Change Enablement and Knowledge Management...
Bangkok Post Tuesday 09 September 2003 - Integrating processes key
...Knowledge flow. Knowledge management and sharing between trading partners is often neglected, leading to poor co-ordination, distrust, unsynchronised activities and unnecessary costs. The best systems and design can be impeded by poor knowledge and understanding of the people involved...
Zoologic Releases Upgraded Financial Reference Tool
...the leading provider of web-based financial courseware and end-to-end learning solutions for financial professionals -- unleashed a significantly more powerful and comprehensive version of ZooFiRST, the only self-directed, self-paced knowledge management and reference tool for financial professionals...
...Hummingbird Enterprise(TM) offers customers a 360 degree view of their knowledge assets by bringing together Hummingbird's industry leading portal, connectivity, document management, records management, knowledge management, business intelligence, collaboration, and data integration solutions into an integrated enterprise information management system (EIMS)...
K-Collector