Yesterday my Movable Type installation stopped working - all of my cgi scripts were failing - but in the end I hardly missed a beat in my weblog (meanwhile, my heart was doing flip flops as the situation seemed to become less fixable by the hour!)
I recently upgraded to Apple's Mac OS X (10.2.6) and I have been in the process of upgrading all of my old stalwart software solutions. To make a long story short, my FTP client turned all of my ASCII mode files into binary mode files and Movable Type (MT) did not like that one bit. I attempted to restore my weblog service files for hours, following the MT troubleshooting recommendations, to no avail.
I finally gave up trying to fix it myself and sent an email to my web hosting service, Tiger Technologies. They responded within the hour! They told me that they had a tape backup that they had run just hours before my system took a turn for the worst.
Tiger Technologies has the most excellent level of technical support via email that I have encountered in a web hosting service, or, for that matter, any technical service. Within hours of my initial plea they had, with surgical precision, completely restored my files to a fully operational state and they had also managed to tweeze out posts that I had assumed would be lost in the transition.
In this age of dwindling technical support Tiger Technologies stands out as a shining beacon of service. This is the only service provider relationship in which I have been able to successfully rely solely on email support. Tiger Tech Rocks!
K-Collector