Defining Knowledge Work: A Cross Cultural Study
by Jennifer Waiming Yau, Mar 2003
University of York ITBML Project
A copy of this 91 page thesis, in pdf format, can be found at the above link.
...Knowledge has become a marketable commodity in the business world. The post-industrial era has arrived, which many have termed the 'Knowledge Age'. A new form of work has been recognised, knowledge work, causing a flurry of interest into its meaning, importance and implications. Knowledge work is seen as imperative to business success and survival, yet given its immense importance it is little understood and poorly defined. This report investigates the key characteristics of knowledge work that ought to be included in any definition of the term...
K-CollectorJudith, there are a couple of related posting at the KnowledgeBoard web-site
Some of the discussions initiated by Jennifer while working of her thesis:
- http://www.knowledgeboard.com/item/97380
- http://www.knowledgeboard.com/cgi-bin/forum.cgi?forum=15&topic=68&comment=522
And a follow-up - annotated references on knowledge work - http://www.knowledgeboard.com/item/107220
Posted by: Lilia at September 21, 2003 06:27 AMthanks for the references lilia... i have been navigating the knowledgeboard resources and finding good information there. i found Vincent Ribière's KM Expert interview there as well.
Posted by: judith at September 21, 2003 12:07 PM