Computer Business Review :: Intelligence pool
...The saying 'a problem shared is a problem halved' may be a cliche. But there is now a consensus of opinion in business intelligence (BI) that two heads are better than one. Corporations have recognised that there is significant value to be gained from allowing users to effectively collaborate over analytic data.
Collaborative BI is a team-building exercise that capitalises on the collective insight and experience of all employees. It pools expertise and insights to enable, faster, better and more accountable decisions. BI can be used to reduce business activity cycle times by eliminating the lag between evaluation, decision and action - one of the key aims of knowledge management (KM).
Companies are, however, having to strike a balance between the algorithmic number crunching of BI tools and the 'human touch' inherent in collaborative interactions. "BI places a lot of emphasis on how to drive efficiencies through aggregation and data-mining techniques... but it lacks a human element of understanding," says Don Campbell, Cognos VP of innovation and technology. Collaboration also runs against human nature as people are not naturally 'programmed' to share information...
Business Wire :: Online Learning 2003
...BOSTON--(BUSINESS WIRE)--Sept. 24, 2003--Thomas Stewart, editor of Harvard Business Review, will present a keynote speech on how the new economy is transforming corporate learning at the Online Learning 2003 conference today at the Los Angeles Convention Center. Joining him on today's agenda will be Jonathan Levy, eLearning consultant to Harvard Business School Publishing, who will lead a session entitled "Corporate Wisdom: Achieving Strategic Coherence." ... In a keynote entitled "After the Ball," Harvard Business Review editor Thomas Stewart, who has written extensively on the subject of intellectual capital and knowledge management, will speak about the four key developments that are transforming the way people want to learn and how companies can teach them: the clock speed of the economy is faster; e-commerce is transforming how every transaction is performed; customer power has grown; and new, loosely coupled relationships are forming among buyers and sellers...
CRM News: Kana Debuts Next-Gen Customer Service Knowledge App
By Joe Outlaw
...Kana touts IQ 8 as a next-generation customer-service knowledge product because of its significantly improved integration, its knowledge authoring and workflow, and its support for industry-specific knowledge. Kana expects these improvements to address the two most fundamental issues that concern its customers: lowering their own customer service-related costs and improving their customers' satisfaction levels...
Business Wire :: Open Text Launches Livelink Review Manager for Adobe Acrobat
..."Global organizations today are producing and managing millions of pages of documents needed for regulatory compliance," said Anik Ganguly, Executive Vice President of Products at Open Text. "People collaborating on these documents need secure processes for managing and integrating changes to reduce the risk of errors. Livelink Review Manager offers a strong combination of advanced review and comment features for Adobe Acrobat with Livelink's workflows, collaboration and knowledge management capabilities. The solution can also be deployed quickly across the enterprise, providing an immediate ROI and giving customers the benefit of an efficient, uniform process for document collaboration that is critical for paper-intensive regulatory submissions."...
Business Wire :: SER Partners with Ringtail Solutions
...DULLES, Va.--(BUSINESS WIRE)--Sept. 24, 2003--SER Solutions, Inc, a leading provider of search and categorization technology, today announced the signing of an agreement with Ringtail Solutions to offer SERglobalBrain(TM) as an integrated concept search tool within the Ringtail(TM) suite of legal applications.
The SER technology will be used to search all work product and information uploaded to Ringtail databases, including electronic discovery, OCR, and other litigation-related documents. Ringtail's implementation of SERglobalBrain will allow attorneys to begin significantly enhanced analysis of discovery information, depositions, transcripts, and case law as soon as they become available...
Silicon Valley Biz Ink :: Reuters and IBM to Test Secure Instant Messaging Connectivity
...NEW YORK, Sept. 24 /PRNewswire-FirstCall/ -- Reuters (Nasdaq: RTRSY; London: RTR), the global information company, and IBM, the world's largest information technology company, today announced an agreement that allows the companies to test secure access between Reuters Messaging and IBM Lotus Instant Messaging (Sametime). This initiative further complements the connectivity work Reuters has already undertaken with America Online's AIM and ICQ services and may in the future provide Lotus Instant Messaging customers with the opportunity to securely connect to the Reuters Messaging community without deploying additional software...
Business Wire :: Endeca's Leadership in e-Commerce Search
...Endeca, the only provider of Endeca Search(TM) and Guided Navigation(SM) solutions, today announced at the 2003 Shop.org Annual Summit in New York City, the addition of 14 new Endeca InFront(R) customers to its installed base of clients, confirming the market leadership predicted by the top industry analysts for Endeca in the e-commerce and online catalog search market. Leading e-commerce companies in both the B2C and B2B segments have chosen Endeca InFront with Guided Navigation to provide unparalleled improvement in the online search experience they offer their online consumers.
Newly signed Endeca InFront customers include Abebooks, the largest online marketplace for used, rare and out-of-print books; collectiblestoday.com, the web marketing arm of the leading International provider of limited-edition collectibles; Diamond.com, the leading online retailer for the highest quality GIA graded diamonds and fine jewelry; and Orvis, the premiere outfitter of the distinctive country lifestyle and sporting traditions since 1856; as well as, Ashford.com, Batteries.com, Book Depot, Drs. Foster & Smith, Finish Line, Infinity Resources, Inc., Interstate Batteries, Sierra Trading Post, Inc., Walter Drake, and World of Watches.com. All of these new customers recognize that improving metrics like conversion rate, basket size, and average sale are dependent on users who can find what they're looking for and discover new products and impulse buys along the way...
K-Collector