stirring support soup
technology and knowledge
tasty winter brew
haitech haiku™
©2003 judith meskill
Today, in response to Dave Pollard's piece on "Techknowledgy", I posted the following comment on Dave's weblog:
When I was with SBC Communications' Internet Company, we called our group the "TechKnowledgy" group. The concept and practice - to embed knowledge into all of our technology initiatives. Our charter was as outlined in your post here Dave. Spooky, and yet validating.
We created an expertise locator, personal content management and collaboration tools, and we maintained a centralized bibliography or repository of tools and templates to effect solutions more quickly and with high quality. We did this for the front-line organizations and won a landslide of awards and praise from our customers, employees, industry pundits and publications.
We presented our "TechKnowledgy" vision to most of the C-level executives of SBC, with positive feedback. The challenge in socializing this vision more widely was in penetrating the more rigid operational silos of this large organization.
CIO magazine did a piece on some of our initiatives that you might find interesting: First Lines of Defense - Customer Service
K-Collector