TMCNet :: FrontRange Solutions Delivers Knowledge and Asset Management Solutions
...HEAT Plus Knowledge has a new and more intuitive interface that allows service and support center technicians to extract information and navigate content faster and more efficiently, thereby reducing call times and improving response consistency. Additionally, HEAT Plus Knowledge features improved relevancy rankings, allowing service and support centers to weight and rank documents with more accurate relevancy.
"Knowledge management and asset management are essential components to FrontRange's complete service management solution, further enabling organizations to consolidate the management of support, service, knowledge and assets," said Kevin J. Smith, vice president of Products for FrontRange Solutions. "For organizations to thrive, they need one solution that provides a complete service level view of their business and helps them increase their level of support and customer satisfaction while reducing costs. HEAT Plus Knowledge and HEAT Asset Tracker further establish our leadership position in the service management marketplace."...
K-Collector Topics: Knowledge Management Leadership Productivity