On Internet.com, Susan Kuchinskas writes: 'KANA Customers Connected at the Hipbone.'
Kana - a CRM vendor whose services I first utilized almost seven years ago (before they acquired and assimilated 'Silknet' whose products I also utilized) - currently provides knowledge management, e-mail marketing, customer contact center operations, marketing and analytics applications, while Hipbone enables live chat, co-browsing and file sharing.
K-Collector Topics: Collaboration Customer Service email Knowledge Management Productivity Writing