Using IT to Tap Experts' Know-how - Computerworld
Opinion by Pimm Fox
MARCH 15, 2004 (COMPUTERWORLD) - The U.S. government is using basic knowledge management techniques to offer timely and valuable advice about how to do business abroad.
At the Department of Commerce, a commercial service called the DOC Insider is adopting technology for knowledge capture and management from Bellevue, Wash.-based AskMe Corp. The service uses the technology to accelerate the counseling it offers to U.S. companies seeking to engage in international trade.
The DOC Insider has been using Web-based technology to create a knowledge network connecting its 100 offices in the U.S., another 150 in 80 countries overseas and a group of approximately 1,700 U.S. trade specialists who have expertise in what it takes to succeed abroad. These specialists can tell you what trade show to attend if you're interested in selling medical equipment in Germany or what papers to file if you're trying to expand your software business into Japan.
K-Collector Topics: Knowledge Management