I believe that weblogs are an excellent vehicle for 'personal' knowledge networking and mapping especially in the area of technical support communications between multi-tiered engineers and agents. Thank goodness that the notion of scraping knowledge out of the brain cases of employees has become somewhat passe in the field of "knowledge management." This leaves room for more mindful sharing of personal knowledge, expertise, and techniques among enterprise employees - perhaps ala social computing tools?
The following piece by META Group Analyst, Mike Gotta, bears a read: Social Computing: Getting Ahead of the Blog.
...META Trend: Throughout 2004, organizational productivity strategies will drive the integration of knowledge and human capital management efforts into a holistic program to improve workplace performance and innovation (WPI). Focusing on the connections of people to teams, communities, process, and information in evolving workplaces will become a vital discipline for adaptive organizations by 2005. Knowledge management methods and practices will become critical for blending business processes and social networks to maximize enterprise productivity and drive competitive advantage through 2008...
K-Collector Topics: innovation Knowledge Management Productivity Strategy Weblogs