In a Business Wire earlier this week Kanisa, whose clients include industry-leaders Microsoft, HP, Apple Computer, Ford, and Novartis -- Received Highest Score for Technology in New Allen Bonde Group Study.
CUPERTINO, Calif.--(BUSINESS WIRE)--May 10, 2004--Kanisa Inc., the leading provider of knowledge-empowered customer service applications, announced today that it was recognized as the technology leader among 20 Web self-service vendors in a study recently conducted by Allen Bonde Group Inc. (ABG). Kanisa received the highest score for technology due to the superiority of core technology, completeness of its knowledge management platform, its robust self-service functionality and overall breadth of its application suite.
ABG, a management consulting and strategic advisory firm with a focus on self-service trends, best practices, and strategy, tracks more than 150 vendors in the greater self-service market. Kanisa received top technology honors based on its proven ROI to high-tech companies, including Apple, Microsoft, and Network Associates and a growing number of new vertical markets. The study also highlights the acceleration of Kanisa's technology leadership and mindshare through its acquisition of Ask Jeeves' enterprise software division in June 2003.
Primus Knowledge Solutions Ranks First in New Web Self-Service Study
Thursday April 29, 9:02 am ET
SEATTLE, April 29 /PRNewswire-FirstCall/ -- Primus Knowledge Solutions (Nasdaq: PKSI - News) today announced the company was ranked number one in a study of the top Web self-service vendors recently conducted by Allen Bonde Group, Inc. (ABG), a management consulting and strategic advisory firm with a focus on self-service trends, best practices, and strategies.
The study results, released in the latest column by ABG president Allen Bonde on the CRM portal, SearchCRM, identify Primus as the top vendor in the self-service market. Based on ABG's vendor scorecard methodology, which assesses a provider's brand, partners, technology, and delivery models, Primus had the highest overall score. The company's deep experience in the high-tech and telecom sectors and increasing presence in other verticals and regions were also highlighted in the ABG analysis.
The study cites Primus as one of the original knowledge management pioneers and touts its success in 2003, including, several large new contract wins, and a return to profitability. According to Bonde, "Primus is still the one to beat."
Earlier this year, Primus received a "Strong Positive" rating in Gartner's Web Self-Service, 1H04 MarketScope Report. Gartner MarketScopes provide a snapshot of how vendors perform in relation to each other, and gauge where the market is headed to help enterprises make better-informed purchasing decisions.
Primus® Self-Service Center is a complete solution for customer, employee, and partner self-help which combines powerful knowledge retrieval with ease of use. Primus provides a personalized user experience that maximizes success rates for customers and employees while minimizing back-end maintenance.
Primus Self-Service Center helps organizations to:
-- Reduce costs -- by making it easier for users to help themselves which
reduces reliance on more expensive support channels
-- Provide quality support -- by making accurate, validated information
easy-to-find and reuse and by providing simple, intuitive ways to
access information at the right time, in the right context
-- Improve customer loyalty -- with a quality service experience,
personalized for individuals or affinity
-- Increase revenue -- by identifying unmet customer needs, leveraging
upsell and cross-sell opportunities, and reducing site abandonments
thanks for the update david! best... judith
Posted by: judith at May 26, 2004 08:08 PM