David Kirkpatrick has a Fast Forward column for Fortune in which he recently writes: Document Overload: Managing the Digital Paper Chase.
This article is primarily about Enterprise Content Management (ECM) and a recent tutorial that David Kirpatrick received from Tom Jenkins, CEO of Open Text, on this topic. The part that caught my eye was David's mention of Knowledge Management as a "hot area" within ECM. The following quote from David's article also includes a unique description of Knowledge Management through the eyes of Tom Jenkins at the end of the following first paragraph:
The latest hot area in ECM is what's called Knowledge Management - KM to those in the know, of course. What that's about is figuring out how or why something happened in an organization. Government investigators, for instance, may need to know exactly what decision-making process a company went through before launching a drug or building an aircraft part in a certain way. Says Jenkins: "This becomes, in a catch phrase our industry uses, the 'corporate memory.' Knowing how things were decided is absolutely critical." He describes knowledge management as "like a Google search that comes with a video of how the document you found was actually created."
ECM is approximately a $2.5 billion industry growing at 20% to 25% a year - one of the fastest-growing parts of a still-sluggish IT industry. As consolidation continues in this rapidly maturing business, Jenkins holds that Open Text will be a consolidator and survivor...
K-Collector Topics: Content Management Corporations Knowledge Management Video