In a Business Wire yesterday--Kanisa Issues Patent for Core Knowledge Management Automation Technology; Patented Technology Automates Knowledge Management Through Process-Based Auto-Classification and Tagging
CUPERTINO, Calif. --(Business Wire)-- July 5, 2004 -- Kanisa Inc., the leading provider of knowledge-empowered customer service applications, announced today it has been issued U.S. Patent # 6,711,585 entitled "System and method for implementing a knowledge management system" by the U.S. Patent and Trademark Office.
The patent, awarded to Kanisa for its knowledge management technology, protects its multi-dimensional representation of knowledge, enabling effective searching for knowledge within a complex information space.
The newly patented technique classifies knowledge objects such as documents, web pages, products, people, organizations, products, and links to applications into multiple distinct taxonomies. This allows for a rich multi-dimensional search and enables the full context of the query to affect the relevancy of results.
K-Collector Topics: Customer Service Knowledge Management Productivity taxonomy