On vnunet.com today I found Laurika Bretherton in Brussels, writing for Computing on: E-government: beyond the UK.
An interesting piece that talks about the European Union's aim "to be the most competitive and dynamic knowledge-based economy in the world" by 2010.
An excerpt that speaks to the possible integration of 'autonomic computing' capabilities:
"Piero Corsini, public sector European vice president at IBM, cited three key challenges that need to be addressed in government: reshaping citizen and business services; managing organisational effectiveness; and securing financial performance.
"This needs process transformation, resulting in cross-agency and cross-governmental processes, an integrated, open, autonomic and virtualised IT infrastructure, and above all cultural change within the organisations," said Corsini.
Edwin Lau, project leader on e-government at the Organisation for Economic Co-operation and Development (OECD), maintained that it is imperative for online services to transform the structures, processes and culture of public administration.
According to Lau, OECD countries are beginning to understand that services should be organised according to customer needs, and not the internal workings of government.
"Seamless online service delivery aims to provide users with a coherent and integrated package of government information and services," he said.
"Such services can provide more value to customers than separate services. Seamless services improve the business environment through the creation of one-stop services and administrative simplification, thereby reducing the cost of doing business.
"From the customer's point of view, government should appear as one organisation; from the government agencies' point of view, the customer should appear as a single customer."
Government organisations dealing with information society and e-government need to restructure, clearly separating concerns and responsibilities, according to Gartner analyst Andrea Di Maio.
States need to appoint a "whole-of-government" chief information officer and as many domain CIOs as necessary. It is one area where the UK is taking the lead, said Di Maio."
K-Collector Topics: Autonomic Computing e-government Economics Knowledge Economy Writing IBM