eGain Announces Strategic Global Alliance With Wipro Technologies
SUNNYVALE, CA and PUNE, INDIA -- (MARKET WIRE) -- 07/29/2004 -- eGain Communications Corp. (OTC BB: EGAN), a leading provider of customer service and contact center software, today announced a strategic global partnership with Wipro Technologies, the global IT services division of Wipro Limited (NYSE: WIT), one of the world's fastest growing global IT services organizations. The new global alliance combines Wipro's world leadership in the system integration arena with eGain's best-in-class multi-channel customer service and contact center software to create persuasive value for customers.
Wipro will offer system integration services around eGain's entire product suite, eGain Service - which is available as an in-house or an on-demand hosted solution. The suite includes integrated, best-in-class applications for email management, knowledge management, web self-service, virtual agent customer service, chat and co-browsing.
K-Collector Topics: Customer Service email Knowledge Management Leadership Productivity