A recent press release announces--Penn State University's Agricultural Economics and Rural Sociology Department Selects FootPrints Service Desk Software to Centralize and Manage its IT Help Desk.
EDISON, N.J. --(Business Wire)-- Aug. 10, 2004 -- UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced that the Agricultural Economics and Rural Sociology (AERS) Department at Penn State University has selected FootPrints(R) to centralize its IT support operations. Through the use of FootPrints, the IT center at AERS established a centralized service desk to effectively support faculty and staff members and graduate students within the department, which studies the agricultural industry using the latest technology and statistical analysis.
FootPrints is a 100% web-based service desk used by nearly 2,000 organizations to centrally track and manage help desk and customer service requests, and control all aspects of the problem-resolution lifecycle. The easy-to-use system includes a broad range of features and functionality such as self-service online, two-way email management, knowledge management, and powerful reporting.
K-Collector Topics: Customer Service Economics email Knowledge Management Statistics