According to Federal Computer Week's Dibya Sarkar: FEMA ponders processes.
The government continues to commit budget and resources to the advancement of their Knowledge Management initiatives. Here's an excerpt from this article:
...FEMA's IT budget for fiscal 2005 is projected to be $443 million, about $23 million higher than this year and about $93 million more than in fiscal 2003.
Driving the increase are the development of an enterprise architecture; creating access to information via portals, data sharing, and knowledge management; communications; and customer service...
K-Collector Topics: Customer Service Knowledge Management