So I thought that centralized knowledge bases were Knowledge Management Version 1.0. And I thought that we were well into 2.0 by now, but... In a RealMarket CRM News Release I found--Knowledge Base Solutions.
Here's an excerpt:
LOS ANGELES, Calif. -- Sept. 13, 2004 -- : KnowledgeBase Solutions Inc., a leading provider of hosted and onsite knowledge management solutions for customer support and self-service, announced today that the University of West Florida successfully completed the first phase implementation of KnowledgeBase.net v4.0 Hosted Edition. When finalized, the deployment of this award-winning knowledge management solution will provide technical support for the university population of 12,000 students, staff and faculty. Students and employees now have instant answers to their questions through a central knowledgebase that is accessible through the university's intranet system, 'Argus.' The first phase of the KnowledgeBase.net implementation was successfully completed and augments the efforts of the IT help desk, which offers 24/7 assistance to students and employees.
K-Collector Topics: Intranets Knowledge Management