Forrester Analyst Laurie M. Orlov posits that we are still herding cats with KM in: When You Say 'KM,' What Do You Mean?, for CIO Magazine.
In this article Laurie Orlov states that there are six questions that a firm needs to ask itself before it sets off on a KM crusade:
"...Does your firm need to do a better job of:
Sharing solutions to customer problems in a call center?...
Helping groups or teams collaborate and share work?...
Locate people with specific skills or create communities?...
Managing unstructured content repositories?...
Providing customized access to existing information?...
Documenting, modeling and executing business processes?..."
did anyone comment yet? i want rubric's cube help it's hard