Dan Sussman for MSI Magazine says: Knowledge is power.
In the main, he is talking about National Semiconductor's endeavors to find easy answers to their customer problems with a comprehensive knowledge management platform.
This article highlights that:
"...One indication of the growing importance of knowledge management systems is the recent entree into the space by industry giants IBM and SAP. IBM moved into the market last March by acquiring four-year-old PIM vendor Trigo. In July, SAP purchased a company called a2i, which specializes in enterprisewide product content management and cross-media catalog publishing.
In addition to raising awareness about knowledge management, these acquisitions should make companies that have not yet selected a system think about the age-old single-vendor versus best-of-breed question. This issue is especially important in the knowledge management arena because integration of both applications and data is crucial to the success of any knowledge management program.
Where data is concerned, no knowledge management program can function effectively unless all the data being funneled to a Web site or user interface has been properly rationalized. Functionality for rationalizing data was the main attraction for IBM and SAP in their acquisitions of Trigo and a2i, respectively..."
K-Collector Topics: Content Management Knowledge Management PIMs Productivity Systems Thinking IBM SAP